Every hour a charger is down costs revenue, driver trust and your relationship with the site host. In most networks faults are still discovered through driver complaints, discussed in chat groups and tracked in spreadsheets. Üreticy Field Service turns the data our OCPP software receives from each charger into a real service operation: a work order opens when the fault happens, reaches the right technician, is closed on site from a mobile screen and every step is reported.
Why a dedicated fault management system?
Generic CRM and ticketing tools don’t understand chargers. They don’t know which connector has been down, with which error code, for how long; they can’t close a ticket when the charger recovers by itself; they can’t send a remote reset. So crews visit the same fault twice — or not at all. Üreticy Field Service is wired directly to your network’s OCPP data.
Work orders at fault time
StatusNotification error codes (GroundFailure, HighTemperature, ConnectorLockFailure…), Faulted status, offline chargers and critical alerts become work orders automatically.
Region-based dispatch
Each job is assigned to the on-call technician with the lowest workload in the station’s region, spilling over to neighbouring regions when capacity is full.
SLA and escalation
Set first-response and resolution targets per severity. When a target is missed, managers are escalated by email.
Mobile technician screen
No app to install — a personal link: accept, on my way, on site, photos, checklist, parts and resolution notes.
Remote diagnostics
Status query, Soft/Hard Reset and unlock commands are sent from the work order. Faults fixed remotely close without a truck roll.
Self-recovery detection
If the charger comes back on its own, the system notices and resolves jobs that haven’t been dispatched yet — no wasted site visits.
How it works
The charger reports a fault
It sends an error code over OCPP or drops offline. Repeats of the same fault don’t create new tickets; the existing work order’s counter increases.
A work order is created and assigned
The error code is interpreted automatically: severity, likely cause and a suggested first step are written to the job. The technician is notified by email (and optionally SMS).
The technician closes it on site
Directions, site contact, warranty end date and the station’s fault history on one screen. Before/after photos, checklist and parts used complete the job.
Reports and SLA proof
MTTR, time to first response, SLA compliance, first-time-fix rate and the models and stations that fail most. Provable uptime for site hosts and investors.
Who it’s for
Charge point operators (CPOs)
Manage faults of AC/DC chargers across dozens of locations from one place and report uptime to site hosts. CPO solutions
Charger manufacturers and distributors
Run warranty and service processes for your installed base and improve your product with model-level fault statistics.
Installers and service companies
Prove your SLAs to every customer under maintenance contracts and manage subcontracted technicians in one panel.
Fleets and corporate campuses
Detect downtime in depots and office car parks within minutes so vehicles never miss a charge. Fleet charging
All features
- Automatic work orders: OCPP 1.6J ChargePointErrorCode, OCPP 2.0.1 connectorStatus, offline detection and critical alerts
- De-duplication: one work order per station, connector and error code, with a repeat counter
- Fault catalogue: severity, description and suggested first step for every error code
- Service regions: bulk-assign stations to regions; see workload and performance by region
- Technician management: skills, on-call, concurrent job capacity and subcontractor company
- SLA rules: first-response and resolution targets per severity with automatic escalation
- Checklists: safe-work (LOTO) and maintenance steps, plus custom items per job
- Preventive maintenance: recurring jobs (e.g. every 90 days) for a station, a region or the whole network
- Spare parts inventory: stock is deducted on use, low-stock warnings, cost per work order
- Photos and documents: before/after photos, service forms and invoices with access-controlled storage
- Board view: kanban with New, Assigned, En route, On site, Waiting for parts and Resolved
- Reports: MTTR, MTTA, SLA compliance, root causes, faults by model and station, CSV export
- Integration: create/update jobs via the REST API and receive
work_order.*webhooks - Role-based access: team members with the “Technician” role only see jobs assigned to them
Pricing
Field Service also works on its own: your chargers do not have to be connected to Üreticy — add unlimited chargers of any brand and collect faults via QR labels. Combined with OCPP SaaS, faults turn into work orders automatically. Every plan can be tried free for 14 days — no card required and no automatic charge when the trial ends. Pay yearly and get 2 months free.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Monthly price (excl. VAT) | $149 | $399 | Quote |
| Technicians | 3 | 10 | Unlimited |
| Field assets (any brand, incl. non-Üreticy) | Unlimited | Unlimited | Unlimited |
| QR fault-report labels | ✓ | ✓ | ✓ |
| Automatic jobs, SLA, mobile screen | ✓ | ✓ | ✓ |
| Remote diagnostics (Reset / status) | ✓ | ✓ | ✓ |
| Preventive maintenance and spare parts | — | ✓ | ✓ |
| API, webhooks and SMS | — | ✓ | ✓ |
| Advanced analytics and CSV | — | ✓ | ✓ |
| Custom SLA and priority support | — | — | ✓ |
Security and data
Technician links are personal and can be revoked with one click; photos are never publicly accessible and are served with access control. Every action is written to the timeline with who and when. See security & compliance for details.
Frequently asked questions
Which chargers does Field Service work with?
Chargers of any brand, AC and DC. On chargers connected to Üreticy over OCPP 1.6J, 2.0.1 or 2.1, faults become work orders automatically from StatusNotification messages and disconnections. Chargers that are not connected to Üreticy (on another CSMS or not connected at all) can be added to “Field Assets” without limit and at no extra cost, or bulk-imported via CSV; for these, jobs are opened from the QR fault-report form, the API or manually.
Do technicians need to install an app?
No. Each technician gets a personal, password-free link that opens in the phone’s browser and can be shared over WhatsApp. If it’s lost, create a new one and the old link stops working immediately. You can also add technicians as panel users with the “Technician” role.
What happens if the charger recovers by itself?
The system detects the charger reporting a normal status again. If nobody has been dispatched yet (new or assigned), the job is resolved automatically with the root cause “No fault found”; if the technician is already on the way, they are notified.
Can I use it with subcontracted service companies?
Yes. Add the company to the technician record, assign subcontracted crews to regions and report SLA performance by technician and region.
Does it connect to my ERP or call-centre system?
On the Professional and Enterprise plans you can create and update work orders via the REST API and receive webhook events such as work_order.created, work_order.resolved and work_order.sla_breached.
What happens when the trial ends?
The 14-day trial includes every Professional feature. Nothing is charged when it ends; simply buy the plan you need in the panel (secured by PayTR). Your data is kept.